ERP system has limited out-of-the-box capabilities- ERP forces us to do things their way rather than ours
- Adding customization is a costly, time-consuming process
- Bad parts are identified when customers return them instead of before they ship
- CRM doesn’t integrate with our production software
- Order entry is a slow and cumbersome process
- Customers are constantly calling to find out why their parts haven’t arrived
- It takes days to put together a quote or respond to an RFP
- You lose customers to competitors that can track their jobs in real time
Correctly estimate lead times- Improve on-time delivery rates and customer satisfaction
- Identify bad parts as they are being made instead of after they are shipped
- Sales orders can be accepted and work orders sent to the shop floor in minutes
- An integrated CRM allows you to get real-time data for your customers
- Knowing your job costs and margins enables precise estimating and quoting
- Always know that you can hit customer due dates, instead of hoping
- Know the status of every job in real time
- Win more business from existing customers
