ERP Software Service and Support

With Global Shop’s One-System ERP Software Solutions™, you get more than just a powerful software package. You get a business partner who is committed to your long-term success.

To back up that commitment, Global Shop Solutions offers one of the most comprehensive service and support programs in the industry for our ERP software package.

  • FastTRAIN™ Consultants. All of Global Shop’s FastTRAIN™ Consultants are trained to answer e-mails and telephone calls for immediate and/or quick response. They are also available for travel to your facility to share their expertise in specific training/service areas of your choice.
  • FastTRAIN™ Instruction. Designed to get your employees using the system as quickly as possible, our thorough and ongoing FastTRAIN™ classes are available on a regularly scheduled or as-needed basis for your convenience.
  • FastTRAIN™ Virtual Training. Global Shop’s online FastTRAIN™ classes enable your employees to review the basics, learn new modules, and explore new ways to use the software to improve personal productivity from the convenience of their work stations or offices.
  • FastHELP™. Global Shop’s comprehensive and easy-to-use FastHELP™ provides answers to your questions within Global Shop on your PC. FastHELP™ is continuously monitored and updated so you’re never without the latest FastHELP™ information.
  • FastRESPOND™. Global Shop’s automated telephone support lines are staffed at The Woodlands, TX, corporate headquarters by FastRESPOND™ customer service representatives who route your call to the GS ServiceWeb for quick answers. You always speak with Global Shop FastRESPOND™ support reps, not a telephone bank in a foreign country.
  • FastFACTS™. Global Shop’s monthly digital newsletter, The Globe, contains FastFACTS™ service tips to help you streamline even more of your business processes.

Global Shop Solutions hasn’t grown into the premier manufacturing ERP solutions company by neglecting our customers. When you have a question or need help, we’ll get back to you FAST! That’s a promise.