The Global Shop Experience encompasses our 30+ years spent working with thousands of manufacturing companies in dozens of manufacturing industries to make YOUR EXPERIENCE with our software a success.
Global Shop software has been developed by listening to the customer. One customer states his experience as follows:
“Global Shop is the perfect service partner… with continuity and service quality… It’s all too common in manufacturing today that an ERP solution is purchased and installed and later discovered to be so difficult and unwieldy. Global Shop’s success comes through over three decades of personalized service to customers and in listening to and anticipating their needs… exemplified by an on-going and sophisticated research and development program.”
Larry Fisher – Turbo Components
Global Shop’s training resources are the products of thorough research and experience, and our instructors are seasoned and respected professionals from all types of manufacturing environments. They know Global Shop’s One-System ERP Solutions™ applications, as well as manufacturing processes, inside and out. Educating with you in mind, they guide you and your employees along, at your pace, helping you to effectively maximize your ERP investment.
Proper training is essential to maximizing your return on your investment in enterprise resource planning (ERP) software. Global Shop Solutions provides hands-on training to help your employees bolt up to speed quickly and become productive in a matter of hours.
Whether at Global Shop University, your own shop floor, or via the Internet, Global Shop Solutions offers the most comprehensive, cost-effective training in the industry.
After-the-Sale Smooth Implementation
Global Shop Solutions’ expert staff has a deep understanding of manufacturing. Many of our FastTRAIN™ consultants are former long-time customers, and most have 10 to 30 years experience in manufacturing. Therefore, it’s no surprise that Global Shop leads the industry with more than 1,000 successful implementations in a variety of manufacturing environments.
To ensure that your Global Shop installation is a success, Global Shop FastTRAIN™ consultants lead you through a proven four-step implementation process.
Preparation. Global Shop FastTRAIN™ consultants create a custom implementation plan designed to your specifications. The plan identifies any technical issues that need to be addressed, establishes key goals and deadlines, and creates specific action steps to ensure appropriate progress at each phase of the process.
Data Conversion. This process can be handled by you or Global Shop. Most Global Shop customers convert their own data.
Training/Testing. Our Global Shop FastTRAIN™ consultants thoroughly train all users on the system and test your data to ensure that everything is working properly.
Going Live. Global Shop FastTRAIN™ consultants provide hands-on supervision and support as you activate Global Shop’s powerful ERP system.
Global Shop will also help you develop an implementation audit to track progress against the plan. This audit will ask questions related to the general areas of security, menu, help, training and conversion, as well as specific modules such as inventory, shop floor and operations. It also provides an excellent tool for measuring how well your employees are learning the software during the training phase and for identifying potential bottlenecks in the implementation process.
Unlike some ERP companies, we don’t fade into the woodwork after the “go live” phase. At Global Shop Solutions, our commitment to you is for the long-term. Our friendly, experienced Global Shop FastTRAIN™ consultants are with you at every step of the way to provide answers, facilitate ongoing training and ensure that your Global Shop Solutions implementation is a complete success.
10 Steps to Implementation Success
Learn More in Global Shop’s General Capability Brochure! Click here
Global Shop FastTRAIN™ consultants have acquired their deep understanding of manufacturing the hard way: some have come out of a previous position in manufacturing or they have been employees trained in our service department. All Global Shop FastTRAIN™ consultants have at least 100 installations under their belt. They have implemented Global Shop’s One-System ERP Solutions™ in every U. S. State (except Hawaii and Wyoming), Canada, Latin America, Europe, and Asia.
When you work with a Global Shop FastTRAIN™ consultant, you can be assured of friendly, professional guidance and instruction. Your first interface with a Global Shop FastTRAIN™ consultant begins with implementation. Whatever comes up in your implementation, your Global Shop FastTRAIN™ consultant has encountered it before. And knows what to do.
Throughout your implementation, customer training and thereafter as a Global Shop user, a Global Shop FastTRAIN™ consultant will always be available as needed.
After-the-Sale FastTRAIN™ Customer Instruction
Global Shop’s FastTRAIN™ customer training is thorough and ongoing. Becoming a power user has never been easier! Global Shop’s training is taught in structured classes or on an individual basis.
Specific training on an individual basis is available either at the customer’s facility, via the Internet, or at the Global Shop Training Center in The Woodlands, TX.
FREE Global Shop University Global Shop’s FREE introductory new user education is conducted at the Global Shop Training Center in The Woodlands, TX. Students pay their transportation and lodging expenses.
Global Shop University covers manufacturing and accounting over a one-week period. GSU affords the new user hands-on practice with the software and introduces them to Global Shop FastTRAIN™ instructors and customer service personnel. These FREE classes are offered to all users in your company as needed, including future users. Global Shop FastTRAIN™ Virtual Training FastTRAIN™ virtual training harnesses the Internet to bring Global Shop expertise to your desktop. This is a convenient way to train on updates and new products. Choose Subscription or One-on-One Virtual Training classes. Internet access is required.
GS Subscription FastTRAIN™ Virtual Training Learn at your own pace at your desktop! A comprehensive list of classes is available each month. Just log on for specialized, in-depth training with our FastTRAIN™ instructor. Classes are interactive with time for Q and A. Classes are also available on video for 24/7 study or quick brush-ups.
GS One-on-One FastTRAIN™ Virtual Training Here’s an inexpensive refresher for new and experienced users. You may choose any application or feature for further study with our FastTRAIN™ instructor.
Global Shop On-Site Consulting Global Shop FastTRAIN™ consultants will travel to a customer site to work with one or more employees using company data on any portion of the system. Customers may choose to have sessions extend over several days.
Individualized FastTRAIN™ Instruction in Texas Personalized training away from daily interruptions takes place in the Global Shop Training Center in The Woodlands, TX. Bring your data and your questions - you will have the undivided attention of a Global Shop FastTRAIN™ instructor.
Global Shop Users’ Conference Classes Sessions on various manufacturing, accounting, and e/commerce topics are offered at the annual Global Shop Solutions Users’ Conference. The conference is an unparalleled opportunity to attend training classes, learn about the latest product updates, and network with Global Shop FastTRAIN™ consultants, customer service specialists, and other users.
After-the-Sale Superior Service and Support
With Global Shop’s One-System ERP Solutions™, you get more than just a powerful software package. You get a business partner who is committed to your long-term success.
To back up that commitment, Global Shop Solutions offers one of the most comprehensive service and support programs in the industry.
FastTRAIN™ Consultants. All of Global Shop’s FastTRAIN™ Consultants are trained to answer e-mails and telephone calls for immediate and/or quick response. They are also available for travel to your facility to share their expertise in specific training/service areas of your choice.
FastTRAIN™ Instruction. Designed to get your employees using the system as quickly as possible, our thorough and ongoing FastTRAIN™ classes are available on a regularly scheduled or as-needed basis for your convenience.
FastTRAIN™ Virtual Training. Global Shop’s online FastTRAIN™ classes enable your employees to review the basics, learn new modules, and explore new ways to use the software to improve personal productivity from the convenience of their work stations or offices.
FastHELP™. Global Shop’s comprehensive and easy-to-use FastHELP™ provides answers to your questions within Global Shop on your PC. FastHELP™ is continuously monitored and updated so you’re never without the latest FastHELP™ information.
FastRESPOND™. Global Shop’s automated telephone support lines are staffed at The Woodlands, TX, corporate headquarters by FastRESPOND™ customer service representatives who route your call to the GS ServiceWeb for quick answers. You always speak with Global Shop FastRESPOND™ support reps, not a telephone bank in a foreign country.
FastFACTS™. Global Shop’s monthly digital newsletter, The Globe, contains FastFACTS™ service tips to help you streamline even more of your business processes.
Global Shop hasn’t grown into the premier manufacturing ERP solutions company by neglecting our customers. When you have a question or need help, we’ll get back to you FAST! That’s a promise.
Our Customers Love Our Service
“One of the main reasons we chose Global Shop over all of the other ERP software systems out there was because of their excellent reputation for customer service—a reputation that has been proven time and again in their relationship with us. We’ve found that we can call them anytime for questions or help with the system. If we need help figuring out a new report function or something in the upgrades, they’re a very responsive company and will call us back quickly with help.”
Mark Tiedeman – Tru-Form Tooling & Manufacturing
“Customer service, especially in the integration of new systems and updates, is something that Global Shop excels at. For an IT person like myself, who is in charge of implementation of the software systems, the Global Shop customer service is absolutely helpful and we’re extremely happy with their relationship with Wilshire.”
Dana Ullerich – Wilshire Precision
“The support at Global Shop is, simply outstanding. I especially like the fact that we’re able to get specific training for our labor with the Global Shop system in any number of ways - virtually online, through on-site consultants, or even down in Texas in their facilities. It’s really helpful to know that we can get all the help we need to learn the system, and that there is always a person there to help when you pick up the telephone. In our experience, it’s a real helpful support system that they have at Global Shop.”
Tim Sullivan – Prompt Machine
“The service we’ve received from Global Shop has been phenomenal. Any time we have an issue, it’s dealt with promptly. They have a very good staff there, and we get the feeling that they truly care if we succeed. They’re very down-to-earth people and they treat us well. Like us, Global Shop is a family-run business—it’s one of the main reasons we went with Global Shop.”
Eric Miller – Miller Welding
To find out more about the Global Shop EXPERIENCE, send along a request for information using our online form. We’ll be glad to discuss your questions with you personally at your convenience.
Request for Global Shop EXPERIENCE Information FormClick here